PATIENT ACCESS REPRESENTATIVE

Job Description

• • POSITION SUMMARY
    
    • Responsible for registering and admitting patients to the hospital for inpatient or outpatient procedures. This includes but is not limited to collecting accurate and complete demographics in a timely, friendly and courteous manner by correctly using the computer system. This person is also responsible to provide information to all customers, patients and co-workers as appropriate based on current regulation. Pay: $15.51 - $21.47 DOE
      
  • MINIMUM QUALIFICATIONS AND REQUIREMENTS
    
    • Licenses and Certifications Required
      
      • None
        
    • Educational Requirements
      
      • High School Diploma or equivalent preferred.
        
    • Experience Requirements
      
      • Customer service experience required.
        
      • Previous work in a health care setting and previous work in a setting that involves public contact and customer service preferred.
        
      • Office/clerical experience preferred.
        
    • Special Skills or Training Requirements
      
      • Typing, computer and business machine skills, and attention to detail.
        
      • Ability to communicate effectively in person and on the telephone.
        
      • Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately.
        
      • Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution.
        
      • Ability to handle confidential and sensitive information.
        
      • Ability to work in a fast-paced environment; working efficiently and multi-tasking.
        
      • Compliance with all Privacy and Confidentiality Standards per Trinity’s policies.